Customer engagement survey

A survey and resulting dashboard which provides a systemic view of the current progress being made by the organisation to ensure the way they engage with customers is future-fit.

The changing state of customer engagement from face to face reps, brand messages and personal relationships and towards co-ordinated and cohesive customer experience using a range of channels and insight-led content demands a more systemic organisational view and transformational approach.

The customer engagement survey ensures a comprehensive diagnosis of current strengths and weaknesses across 28 enablers of becoming a future-fit organisation.