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performance measurement

PuMP Performance Measurement Tools

Performance measurement - PuMP®

Developing KPIs that will make your strategy truly measurable and results-focused.

If you can’t measure it, you can’t improve it.

- Peter Drucker

Our approach to performance measurement

Delivered either face-to-face or virtually our PuMP workshop and consulting services will give you access to world renowned performance measurement tools and expertise.

As an accredited partner of PuMP – a certified 8-step performance measurement methodology, we can support you to develop KPIs that will make your strategy truly measurable and results-focused. It is through this that you’ll gain the ability to effectively measure the progress of your strategy, be truly informed on what is versus isn’t working, and be equipped with data insights that will enable easier, faster and better informed decisions.

 

Find out more about our PuMP workshop
Photo by Alexa Wirth on Unsplash

Team & organisation performance case studies

Business change in a nationwide retail network

A case study on how we helped Volkswagen Group develop and roll out a new system to improve customer service and drive business change.

Volkswagen Group UK

“By revisiting our KPIs, the data and how we are reporting, we have enabled business change. Customer mobility has significantly improved, retailers are driving more value and we’re achieving higher levels of customer satisfaction.

These results have come about because we’ve invested the time to show people the right measures and the results the business change is achieving. So our people trust the data and find the insights actionable.
The business change we sought to make is now snowballing.”

Mark Say, Head of CRM & Customer Data, Volkswagen Group UK Read more
All case studies
improve performance

Want to boost performance?

We can help you to enhance or introduce ways of working that will improve the way your team, division or organisation to work together.