Building mind-sets and best in class capabilities
This virtual capability development programme is designed to build the mind-sets, best in class capabilities and ways of working that customer-facing teams need in order to have stronger, effective partnerships within key accounts.
Delivered remotely through a structured, carefully designed series of interventions, it provides:
- A Key Account Excellence (KAE) framework setting out clear skill and mindset requirements. The framework provides clarity and understanding about the principles and components of Key Account Excellence based on a wealth of data and our award-winning experience and expertise.
- Mentoring for leaders and managers – supporting them to prepare for each programme intervention and feel confident to move through the programme.
- Tried and tested toolkits that make implementation easier – pulling theory into easy-to-access, practical application and action.
- Regular evaluation of customer-facing teams’ confidence and capability against the KAE framework and the business outcomes being achieved in key accounts.