About this episode
In this podcast episode Caroline and Harry explore the challenge faced by Isaac, a first-line manager in the Netherlands, who’s overwhelmed by being the go-to problem solver for his growing team. What once worked—fixing issues fast—now falters amid rising complexity and changing customer access.
The episode highlights why Pharma must shift from “manager-as-expert” to “manager-as-coach,” backed by evidence that frequent, high-quality coaching drives 16.7% higher revenue growth. They share practical steps to start small—diagnosing skill gaps, recording sessions, and coaching the coach—so managers build capability, not just answers, and create problem-solving teams for the long term.