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NHS

NHS PuMP® performance measurement workshop

Supporting the NHS to build KPI’s that enable easier, faster and better informed decision-making.

Workshop dates:

9am-1pm 6th, 13th, 20th and 27th November

This course is also available as:

Private workshop → Enquire now
E-learning course → Learn more

About this virtual workshop

Our virtual NHS PuMP Performance Measure workshop is focused on helping NHS bodies redesign the way they measure organisational performance. The workshop will teach a proven performance measurement methodology (known as PuMP) which is accredited by APMG – the international global accreditation and examination institute.

PuMP is already being used by thousands of organisations around the world – including the NHS, and is designed to equip you with the right KPI’s that enable easier, faster and better-informed decision-making.

What the workshop will cover

Conveniently held over 4 mornings, this workshop will be facilitated by PuMP expert Paul Frith and guide you through the 8-steps of the PuMP methodology via interactive virtual working sessions and cover:

  • The bad habits when implementing performance measures and how to avoid them
  • What good measurement looks like
  • How to test if a strategy can be measured
  • Developing meaningful, relevant measures that can be bought in to
  • How to effectively implement your measures
  • How to produce performance reports that have real meaning
  • Interpreting performance measures and developing the right actions from this
  • How to use performance measures to drive big improvements

How this course is tailored to the NHS

  • Whilst teaching the PuMP methodology, we’ll include NHS examples and anecdotes – building a better understanding of how to apply PuMP within any area of the NHS.
  • Virtual collaboration opportunities with other NHS delegates via workshop activities and virtual break-out room exercises.
  • Opportunities to ask questions and have an open discussion around PuMP in the context of the NHS.
  • Share learnings and best practice examples as the course content is actively applied within the NHS week by week.

Enquire about this virtual workshop



The workshop was led by enthusiastic, knowledgeable and supportive trainers, who enabled me to learn a highly practical and proven KPI methodology.  My team and I are looking forward to utilising aspects of this approach to support our strategy, demonstrate success to-date and signpost where to focus effort next in order to drive further performance improvements.

Lisa Healey, Performance & Benefits Lead, NHS Business Services Authority

Download the course profile

NHS PuMP® performance measurement workshop course profile

Download the course profile