What are nudges and how can they shift mindsets and behaviours?
Ideas for how to start using nudges to encourage a problem solving mindset
To adopt a problem-solving mindset people need space to safely practice it. In doing this people’s confidence and proficiency to problem-solve will increase overtime, ultimately resulting in it becoming second nature (and transcending into every area of their work, including how they interact with customers). To create an environment where people feel able to practice problem solving, try using one of the following nudges each week within your team: